Please Note: - This scanner is supported in both Windows and Mac environments. - Windows Users: Some computers do not recognize the ScanSnap iX500 when it is connected to a USB 3.0 port. For the latest information, visit http://scansnap.fujitsu.com/g-support/en/
Close Neat and disconnect your ScanSnap iX500 if it is connected.
If you haven't done so already, you will need to install the ScanSnap iX500 driver and software. Fujitsu ScanSnap iX500 Getting Started Guide
Once the driver is installed, restart your computer.
Launch Neat. You will see green banner at the top of your Neat software stating Neat can work with ScanSnap Manager seamless to import and process the images in Neat Cloud. Click here to register Neat with Quick Menu.
Click here.
After clicking here, nothing visibly will happen. You can continue logging into to Neat.
Scanning with the ScanSnap iX500
To scan with this scanner into Neat, you must use the Fujitsu ScanSnap Manager that comes with your ScanSnap device. The Fujitsu ScanSnap iX1500 is not a twain compliant scanner. The scanner will not show up in the Neat Cloud Powered software as a connected scanner.
Open your ScanSnap Manager. Neat should appear as one of the applications the ScanSnap manager is integrated with. Make sure Neat is selected as the application you would like to use.
Load an item into your scanner, and click scan. If you have the preview scans feature on, then you will see a preview of your scanned item. Click Finish Scanning.
The item will then be sent to your Neat software as an import.
I have a MacBook Pro, running OSX 10.9.2, and last week I purchased a ScanSnap iX500, which is a great document scanner. However, I prefer that it connect by wireless, and not USB. I set it up wirelessly and it worked fine, but when I shut everything down and booted up the next day, the MacBook did not see the ScanSnap. When the ScanSnap you want to use does not appear on the list of available ScanSnap units, check the following in number order: When the ScanSnap you want to use does not appear on the list of available ScanSnap units, refer to the ScanSnap Wireless Setup Tool Help. For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings. ScanSnap macOS Catalina Software Want to keep using your ScanSnap on macOS Catalina? VueScan is here to help VueScan Scanner Software includes built in drivers for Fujitsu ScanSnap scanners including the s1500, s1500m, ix500, and many more so you can keep using the scanner you already have on macOS Catalina, Windows 10, and Linux. ScanSnap Software Downloads page. IMPORTANT NOTICE. It has recently come to our attention that certain websites are using “Fujitsu” and “ScanSnap” names without our permission, apparently stating that they are providing product information and software downloads.
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